Driving licence renewal
Eligibility, documents, verification, payments, visits and application outcomes.
Help centre
Help with transport services
Find requirements, payment guidance, status explanations and office-visit information for challans, ownership transfer and licence renewal.
Help categories
Browse by service
Vehicle ownership transfer
Seller and buyer steps, finance checks, documents, fees and RTO review.
Challan resolution
Find a challan, understand its status, pay safely, contest it or correct a record.
Common guidance
Status, office visits and accessibility
Common guidance
Understand common application statuses
Submitted, under review, action required, approved and completed do not mean the same thing.
Common guidance
Know when an office visit may be needed
Online preparation does not always remove an RTO, authority or court step.
Common guidance
Get accessibility and assisted-digital help
Use keyboard, language and low-data support, and record an assistance need before a visit.
FAQ
Frequently asked questions
Can I enter my real licence, vehicle or payment details here?
No. Government, bank, court and RTO systems are not connected to this website. Transactions and submissions remain within the service interface.
Why is there no guaranteed completion date?
Government processing depends on the service, state, evidence and current case. The website shows responsibility and next action without inventing a service guarantee.
Does using an online service mean I never need to visit an office?
No. A confirmed state route may still require originals, verification, a test, inspection, court action or another in-person step.
Can website support change my government record?
No. Website support can explain the available journeys only. Record, policy, payment and case decisions belong to the responsible authority.
Support options
Choose where you need help: using this website or resolving an official record or payment.
Website accessibility help
For accessibility or navigation problems. Government records cannot be accessed or changed here.
Continue a citizen service
Return to the relevant journey to review the state, requirements and next step.
View citizen services